Frequently Asked Questions

Q1. How is Sunrize different from other time trackers? ▼
All the other time trackers ask employees to manually log their time in and out. Sunrize automatically retrieves online status from Slack, so employees don't have to do anything manually.
Q2. I need further assistance. How can I contact you? ▼
Email us at support@sunrizeapp.com and we'll get back to you within 24 hours!
Q3. How do I setup Sunrize? ▼
No complex setup required! Simply install the Sunrize time tracker app to your Slack workspace and visit the dashboard through the Sunrize App Home Tab within Slack.
Q4. Is my data secure with Sunrize? ▼
Yes, for more information please see our Trust Page.
Q5. Where are you based? ▼
We are a venture-backed startup located in San Francisco, CA, USA.
Q6. Do you offer other integrations besides Slack? ▼
At the moment, Sunrize is only available for the Slack platform.

However, we offer many other integrations for other platforms including Microsoft Teams, Outlook, Google Calendar, and Email. Please see for our offerings
Q7. What type of data does Sunrize collect? ▼
Sunrize operates on a principle of least privilege in which we only collect data that is strictly necessary for us to offer our service.

Because our service operates within Slack, we use their APIs to which provide granularly scoped permission models to ensure we only have access to data that we require to offer our service.

By using our service, Sunrize will have access to user email addresses, names, location, and timezone, all of which are critical for providing our service.
Q8. Who are your subprocessors? ▼
    Updated 2025-06-24
  • AWS & Microsoft Azure — Web hosting, servers, databases
  • Stripe — Payment collection and handling
  • SendGrid — Service emails
  • Slack — Messaging
  • Microsoft Teams — Messaging